heybaji Terms and Conditions

In these terms and conditions, the following words and phrases are used with specific meanings:

• "heybaji" or "Platform" refers to the heybajibet.cam website and all services, mobile applications and related digital assets under it.
• "Member" refers to any person who has created a registered account on heybaji.
• "Account" refers to the profile registered in a member's name on heybaji and the financial information linked to it.
• "Wager" or "Bet" refers to a financial stake placed through the heybaji platform for the purpose of participating in any game or sports event.
• "Bonus" refers to additional balance credited to a member's account by heybaji, which can be used subject to meeting specific conditions.
• "Wagering Requirement" refers to the specified amount that must be wagered in order to withdraw bonus funds.
• "KYC" (Know Your Customer) refers to the process of verifying a member's identity.

Words used in the singular in this document also apply in the plural, and references to one gender include all genders.

By registering an account on heybaji, accessing the platform, or using any of its services, you acknowledge that you have read, understood, and fully agree to these terms and conditions. These terms form a legally binding agreement.

In addition to these terms, heybaji's Privacy Policy and Responsible Gaming Guidelines also apply and are considered part of this document. If any conflict arises between these documents, the Terms and Conditions shall take precedence.

3.1 Eligibility

To open an account on heybaji, you must:

• Be at least 21 years of age.
• Register in your own name and of your own free will.
• Ensure that all information provided is accurate, complete, and up to date.
• Not be associated with an account previously closed by heybaji.

3.2 One Account Only

Each member may operate only one account. Creating multiple accounts under the same name, from the same device, or from the same IP address is strictly prohibited. If this rule is broken, all related accounts will be cancelled and deposited funds may be forfeited.

3.3 Account Security

It is your responsibility to keep your account username and password completely confidential. You will be personally liable for any consequences arising from a third party using your account. If you suspect unauthorised access, notify the heybaji support team immediately.

3.4 Keeping Information Up to Date

If your contact details or identity documents change after registration, update your account immediately. Outdated or incorrect information may cause delays in withdrawals or complications during account verification.

heybaji reserves the right to verify the age and identity of every member. At any stage of registration, and especially before the first withdrawal, the following documents may be requested:

• National ID Card (NID) or passport
• Bank account statement or proof of mobile banking registration
• Recent utility bill or proof of address

heybaji reserves the right to suspend withdrawals or any other financial transactions until KYC verification is complete. This process is carried out for the member's own protection.

5.1 Deposit Methods

Deposits on heybaji can be made via bKash, Nagad, Rocket and bank transfer. The minimum deposit amount for each method is ৳500. Once a deposit is confirmed, the balance is generally reflected promptly.

5.2 Withdrawal Methods

Withdrawals can be made via bKash, Nagad, Rocket and bank transfer. The minimum withdrawal amount is ৳500. Withdrawal requests generally take between 30 minutes and 3 hours to process.

5.3 Withdrawal Conditions

Before making a withdrawal, please ensure that:

• Your account's KYC verification has been completed.
• The wagering requirement for any applicable bonus has been met.
• The withdrawal amount does not exceed the total balance in your account.

5.4 Suspicious Transactions

If any transaction appears suspicious, heybaji reserves the right to investigate it and, if necessary, place it on hold. Using a third party's payment account to make deposits or withdrawals is strictly prohibited.

6.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. To withdraw this bonus, the bonus amount must be wagered 15 times. For example: if you deposit ৳1,000, you receive a ৳1,000 bonus, giving a balance of ৳2,000, and you must place ৳1,000 × 15 = ৳15,000 in bets before withdrawing.

6.2 General Bonus Rules

The following rules apply to all bonuses:

• A member may not claim the bonus from the same promotion more than once, unless the specific terms of that promotion state otherwise.
• Bonus balance cannot be withdrawn directly; it becomes real money only after the wagering requirement is met.
• Specific betting limits may apply to wagers placed with bonus funds.
• heybaji reserves the right to change or withdraw any bonus offer at any time.
• If artificial transactions or account activity aimed at exploiting bonuses are suspected, the bonus will be cancelled.

6.3 Other Promotions

Each active promotion on heybaji has its own terms, which are detailed on the promotion page. The Weekly Deposit Festival, Cricket Charge Bonus, Birthday Gift, Refer a Friend Reward and Slot Rolling Bonus each have separate wagering requirements and minimum deposit conditions. Please see the relevant promotion page for specific details.

7.1 Placing Bets

Once a bet is placed on heybaji, it is considered final. A confirmed bet cannot be changed or cancelled, unless a technical error occurs on the platform or the event is cancelled.

7.2 Technical Errors

If incorrect odds are displayed or a game ends irregularly due to a software, server or network error, heybaji reserves the right to void that bet and return the deposit. Winnings resulting from an error will not be honoured.

7.3 Casino Game Rules

Each casino game has its own rules, which are described within the game interface. RTP and pay tables are set by the game provider and cannot be altered. Members are advised to read the rules of the relevant game before placing a bet.

7.4 Sports Betting

For sports betting, the odds set before an event begins are final. In live betting, odds fluctuate and the odds at the moment the bet is confirmed will be used for calculation. If an event is cancelled or postponed, action will be taken in accordance with heybaji's designated sports rules.

The following activities are strictly prohibited on heybaji:

• Operating an account on behalf of or for the benefit of a minor.
• Creating multiple accounts or operating an account on behalf of a third party.
• Using the platform for money laundering, fraud, or illegal financial transactions.
• Operating an account through bots, automated software, or artificial intelligence.
• Placing artificial or coordinated bets to exploit the bonus system.
• Accessing an account using another member's information or identity.
• Exploiting technical vulnerabilities of the heybaji platform or attempting a cyberattack.
• Transferring funds between members through chip-dumping or deliberately losing.

9.1 Suspension by heybaji

heybaji may suspend or close any account in the following circumstances:

• Proof or reasonable suspicion of a breach of any condition in these rules.
• Failure to cooperate with KYC verification.
• On the order of a court or competent authority.
• For technical or security reasons.

9.2 Closure by the Member

Any member may request to close their own account. In such cases, any verifiable balance will be returned; however, any bonus-related balance will be cancelled if the wagering requirement has not been met.

9.3 Voluntary Break

Any member may choose to impose a self-exclusion on their account for a specified period. Please contact the support team directly for assistance with this.

heybaji treats members' personal information with the utmost importance. Full details of how data is collected, stored, used and protected are set out in our Privacy Policy. The key principles are:

• Information provided at registration is used solely to deliver services, verify identity, and meet legal obligations.
• Information is not sold to third parties.
• Financial information is kept secure through SSL encryption.
• Members can view and correct their personal information.

Please read the Privacy Policy for details on cookie use and tracking methods.

heybaji provides services for entertainment purposes and is aware of the harmful effects of excessive gambling. Set your own limits while using the platform and do not treat entertainment as a source of income.

heybaji offers the following benefits for members:

• Set deposit limits
• Self-exclusion or account break
• Reality check messages
• Advice via 24/7 support chat

Visit our Responsible Gaming page for full guidance and support. If you experience gambling-related problems, do not hesitate to seek professional help.

12.1 First Step

If you have any dispute or complaint, please contact the heybaji support team first. Support is available 24/7 via live chat and by email in both Bengali and English.

12.2 How to Submit a Dispute

If you have an objection regarding any transaction or game result, you must report it within 30 days of the date of the relevant event. Complaints submitted after this deadline may not be considered.

12.3 Resolution Process

The support team will review the dispute and inform you of the decision. If you are not satisfied with the decision, you may proceed to file a formal complaint at the next stage. The relevant balance may be held until all resolution processes are complete.

Read our FAQ page for answers to common questions and solutions to general issues — it covers common questions about accounts, payments, and bonuses.

heybaji is not liable for the following:

• Losses suffered by a member due to internet disconnection or any other technical reason.
• Unauthorised access to an account by a third party due to the member's own negligence.
• Temporary suspension of any service due to changes in government regulations.
• Losses resulting from false or incomplete information provided by the member.
• Game interruptions caused by a game provider's server downtime or technical issues.

The maximum liability heybaji accepts is limited to the actual amount deposited by the member in connection with the relevant incident. heybaji is not liable for incidental or consequential losses.

heybaji reserves the right to partially or fully amend these terms and conditions at any time. Members will be notified as early as reasonably possible in the case of significant changes.

Updated terms and conditions will apply to all members once published on this page. Continued use of the platform after any changes will be deemed acceptance of the new terms.

If any provision of these terms and conditions is found to be invalid or unenforceable for any reason, the remaining provisions will continue to be fully effective.