heybaji's Privacy Policy

heybaji is an online gaming and betting platform operated for users in Bangladesh. We believe you should have full control over your personal information. This Privacy Policy describes what information heybaji collects, why it collects it, how it is used, and when and how your information may be shared with third parties.

This policy applies to the heybajibet.cam website, mobile application, and all related digital services. It remains in effect for any activity you carry out, including creating an account, making a deposit, playing games, or contacting our support team.

Before registering with us, please also read our Terms and Conditions, as they cover the legal agreement for using our services in detail.

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heybaji collects various types of information that are necessary to provide and improve our services. This information comes from two main sources: information you provide directly, and information collected automatically while you use the site.

2.1 Personal Information You Provide

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Financial information — bKash, Nagad, Rocket account numbers or bank account details
• Username and password (stored in encrypted form)

2.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Time and duration of site visits
• Cookies and browsing data (see section 9 for details)
• Gaming activity — which games were played, bet amounts, win and loss records
• Transaction history — deposit and withdrawal records

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heybaji uses your information only for specific and legitimate purposes. The main purposes are outlined below:

3.1 Account Management and Identity Verification

Personal information is used to complete the registration process, ensure account security, and verify that each user is 21 years of age or older. This is an important part of our responsible gaming policy.

3.2 Financial Transaction Processing

Financial information is used to process deposit and withdrawal requests, detect fraudulent activity, and ensure the security of your funds.

3.3 Service Improvement and Personalisation

Anonymous analytical data is used to understand your gaming preferences, send relevant bonus offers, and improve the overall user experience.

3.4 Customer Support

When providing support via 24/7 live chat or email, the necessary information is used to resolve account-related issues promptly.

3.5 Meeting Legal Obligations

Certain information may be retained and disclosed as required under applicable laws and regulations.

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heybaji does not sell your personal information. However, information may be shared with trusted third parties in specific circumstances:

• Payment Processors: Information required to complete transactions via bKash, Nagad, Rocket, and bank transfers is sent to the relevant payment gateway operators.
• Game Providers: Gameplay data may be shared with studios such as Evolution, Pragmatic Play Live, or Spribe for technical reasons.
• Law Enforcement Agencies: Required information may be provided in response to a court order or a lawful request from a government authority.
• Fraud Prevention Services: Specialised third-party technology may be used for account protection and fraud detection.

All third parties we work with are bound by confidentiality agreements and are permitted to use the information only for specified purposes.

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heybaji has put in place multiple technical and administrative measures to protect your information:

• SSL (Secure Socket Layer) encryption — all data between your browser and our server is transferred over a secure channel.
• Password hashing — your password is never stored in plain text; only its encrypted form is kept on the server.
• Two-factor verification (OTP) — an additional layer of security for login and important transactions.
• Regular security audits — periodic reviews to identify and address platform vulnerabilities.
• Restricted access — only authorised staff can view your information.

Please note that no one can guarantee complete security on the internet. Keeping your account password private and not logging in from unfamiliar devices is your own responsibility.

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heybaji retains your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be kept for a defined period for legal requirements, dispute resolution, or contract enforcement.

Financial transaction records are generally retained due to long-term legal obligations. Recreational browsing data is deleted after a reasonable period.

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As a registered user of heybaji, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may correct inaccurate or outdated information.
• Right to Deletion: In certain circumstances, you may request that your information be deleted (where there is no legal obligation to retain it).
• Right to Object to Processing: You may object to your information being used for marketing purposes.
• Right to Data Portability: You may request a copy of your information in a structured format.

To exercise these rights or if you have any questions, please contact our support team. Assistance is available in Bengali or English via 24/7 live chat or email.

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heybaji strictly follows a 21+ age policy. Our services are never intended for minors. We do not knowingly collect information from anyone under the age of 21. Age verification during registration is an integral part of our platform.

If a parent or government authority informs us that information of a minor has been collected, we will immediately delete the relevant account and data. To learn more about responsible gaming, please read our Responsible Gaming page.

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The heybaji website uses cookies. Cookies are small text files stored in your browser that make your next visit easier.

9.1 Types of Cookies

• Essential Cookies: Necessary to maintain login sessions and ensure security.
• Functional Cookies: Used to remember language preferences and user settings.
• Analytical Cookies: Used to understand which pages are viewed most and where the site needs improvement.

You can manage cookies through your browser settings. However, disabling certain cookies may cause some site features to not work properly.

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In some cases, your information may be processed or stored on servers located outside Bangladesh. This typically happens through game providers or payment processors. In such cases, we ensure that the relevant organisation maintains appropriate data protection standards.

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heybaji may update this Privacy Policy from time to time. If any significant changes are made, you will be notified by email or via a notice on the site. The updated policy will take effect from the date it is published. Continued use of the site after changes are made will be considered as your acceptance of the new policy.

If you have any questions about policy changes, please contact us. To learn more about us and how we operate, visit our About Us page.

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If you have any questions, concerns, or complaints about this Privacy Policy, please contact our dedicated support team:

• 24/7 Live Chat — instant support from any page on the site
• Email: [email protected]

We provide support in both Bengali and English. Visit our FAQ section for answers to frequently asked questions — you will find answers to many common questions there.